Who we are
Woods & Sons Kent Ltd is the controller of personal information collected through this website. Our company number is 13338497. Our registered office is Bayspace, 153 Mortimer Street, Herne Bay, Kent, CT6 5HA, United Kingdom. You can contact us at info@wkis.co.uk or on 01227 368616.
Information we collect
We may collect your name, email address, telephone number, project type, preferred service, approximate start date and the information you include in an enquiry. If you submit a testimonial, we also collect the review, rating and project type. Basic technical information may be recorded in security and server logs.
How and why we use it
We use enquiry details to respond, arrange appointments, prepare quotations and take steps towards a contract with you. We use customer and project information to deliver agreed services, manage our records, meet legal and accounting obligations, protect the website and moderate testimonials.
We rely on the following lawful bases: taking steps at your request before entering into a contract; performing a contract; complying with legal obligations; and our legitimate interests in running and protecting our business, responding to customers and publishing genuine feedback. We do not use enquiry details for unrelated marketing without an appropriate choice or lawful basis.
Who receives your information
We share information only where necessary with trusted website, email and hosting providers, professional advisers, insurers, tradespeople or suppliers involved in your project, and public authorities where the law requires it. Website enquiries and testimonials are stored in our private website management system, with notification emails sent through Resend. Some service providers may process information outside the UK; where this happens, we expect appropriate contractual or legal safeguards to be used.
How long we keep it
Unsuccessful or initial enquiries are normally kept for up to 24 months after our last contact. Customer, contract, invoice and accounting records may be kept for up to six years, or longer where the law or an active dispute requires it. Pending reviews are kept until they are approved or rejected; published reviews may remain on the site until they are no longer relevant or you ask us to consider removing them.
Your rights
Depending on the circumstances, you may have rights to access, correct or erase your information, restrict or object to its use, and receive a portable copy. You have the right to object to direct marketing at any time. To exercise a right, email info@wkis.co.uk. We may need to confirm your identity.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office.
Cookies and external links
This version of the website does not use advertising or analytics cookies. Links to WhatsApp, Google, Instagram, Facebook and supplier websites take you to services with their own privacy and cookie practices. If we add analytics or optional cookies later, this notice and any cookie controls will be updated first.
Updates
We may update this notice when our services or legal obligations change. The current version and date of the latest update will always appear on this page.